# Managed IT Services ## Your full IT department. Faster. Proactive. Flat-fee. Your Local IT Dept. is the all-inclusive managed IT services partner for businesses across Central New York and the U.S. — fast human support, advanced cybersecurity, vendor management and strategic guidance, all under one predictable monthly price. ### Flat monthly pricing ### 24/7 human support ### Cybersecurity included ### vCIO included ## Why companies switch ### If your current IT provider feels slow, reactive or expensive — it usually is. Most businesses don't need more tickets. They need fewer recurring problems, faster response and a partner who actually owns the outcome. - Slow response times when something is broken - The same recurring tech issues, month after month - Surprise invoices for work that should be included - Cybersecurity is treated as an upsell, not a baseline - Nobody owns the relationship with your vendors - Internal staff stretched thin doing IT instead of their real job ## What's included ### Everything you'd expect from a real IT department — included. One flat monthly price. One accountable partner. No hourly games, no nickel-and-diming, no finger-pointing. ### Unlimited remote & onsite support Real humans, fast response. No per-ticket charges, no caps. ### 24/7 proactive monitoring We watch your endpoints, network and servers around the clock — and fix issues before users notice. ### Advanced cybersecurity stack Managed SOC, EDR, SIEM, MFA, DNS, backup and training — included as standard. ### vCIO & strategic guidance Quarterly business reviews, technology roadmap and budgeting from a senior advisor. ### Microsoft 365 management Licensing, identity, hardening, mailbox and SharePoint configuration handled for you. ### Vendor management We talk to your ISP, software vendors and hardware manufacturers — so you don't have to. ### Hardware & software procurement Right-sized devices, fair pricing, deployed and managed end-to-end. ### Backup & business continuity Image-based backups, offsite replication and tested recovery for servers and Microsoft 365. ### Compliance support Documentation, controls and reporting aligned to your industry and insurance requirements. ### Process improvement & automation We modernize and automate the workflows that slow your team down. ### Cloud hosting & cloud support Microsoft 365, Azure, Google Workspace, AWS — vendor-agnostic and fully supported. ### Dedicated client portal Submit requests, track work and review documentation in one secure place. ## Why Your Local IT Dept. ### Three things buyers feel from day one. ### Speed Real humans answer fast. We respond, triage and act — no auto-replies, no day-three call-backs. ### Cybersecurity included A serious managed security stack ships standard with our managed IT plan — never an upsell. ### Flat-fee, all-you-can-eat Predictable monthly pricing covers unlimited remote and onsite support. No timer running. ### Real strategic guidance vCIO and roadmap planning from a partner who understands your business — not just your network. ### One accountable partner We own the outcome end-to-end and manage your vendors so you don't have to. ### Local presence, broad capability Boots on the ground in Central New York with the depth to support your remote sites across the U.S. ## FAQ ### Common questions - What size businesses do you support? - Is cybersecurity actually included? - Do you charge per ticket or per hour? - How fast do you respond? - Can you support our remote offices outside Syracuse? - Will you manage our other vendors (ISP, software, etc.)? ## Ready when you are ### Ready for IT that actually feels managed? Book a 20-minute consultation. We'll review where your IT is leaking time, money and risk — and how to fix it.